So you are interested in GPS fleet tracking but are not sure how to choose from the ever-increasing number of providers out there. The first thing to remember is that fleet tracking solutions are not “one size fits all”. In addition to the basic control and monitoring functionality, resources and services differ among the different providers available.
When considering the different options, be sure to do your research, ask the right questions and always request a live demo, as all platforms have a single user interface. To help you make the best decision for your business, here are 10 things that a quality fleet tracking provider should have:
1. Longevity:
GPS fleet tracking providers should be well established and trusted company with a proven track record. Beware of businesses that are not at least 10 years old.
2. Value:
Consider what you are investing in a solution and what you are getting in return. The benefits must always exceed the investment.
3. Reliability:
Suppliers must offer reliable software, hardware, and services. You should be sure that your system is running when you need it, and your data is safe.
4. The best class network of installers:
Companies should use certified installers who are not only convenient and local to their clients.
5. Innovation:
A quality supplier must be an industry leader with a proven track record of industry-first technology and an aggressive product development plan.
6. Total coverage:
The provider will work across multiple networks and satellite for maximum coverage. The hardware must be high quality and diverse enough to track any type of vehicle or asset.
7. Strategic partnerships:
A leading company in the industry to integrate with various associated solutions to streamline processes and meet customer needs. Maintain your job summary such as sales invoice & purchase invoice details by vehicle fleet management software.
8. Extensive training:
Learning a new platform can be intimidating. It is important that providers offer unlimited free training on a variety of resources for new and advanced users.
9.Customer service:
Customer service must be available 24/7. The representatives should be very knowledgeable and respond to customer requests promptly.
10. Satisfied customers:
Suppliers must have customer reference rate above 95% and have case studies and customer testimonials as proof of their reliability.